Terms & Conditions

Please read these terms and conditions carefully before booking using the Utopia Luxury Suites website (the “Website”). By accessing or using the Website you agree to be legally bound by these terms and conditions (the “Terms and Conditions”) as these may be modified and published from time to time. These Terms and Conditions shall constitute an agreement entered into by you, all adults and/or minors who form part of your booking. You agree that by making a booking, to be bound by the Terms and Conditions.

Use of the website
We reserve the right to make changes or corrections, alter, suspend or discontinue any aspect of the Website at any time.

We do not make any expressed or implied warranties, representations or endorsements whatsoever with regards to the Website or any information, service of product provided through the Website.

We accept no liability for any loss or damage of any nature arising out of or in connection with the viewing of and the use of the website or its contents whether due to inaccuracy, error, omission or any other cause.

Prices and rates
All Website users are advised to check the information displayed carefully before performing an online reservation. Availability, prices and cancellation apply to each room rate quoted and you should carefully read the room rate details that are provided before proceeding to make an online reservation. Special promotions may have additional terms and cancellation conditions specific to the offer. You are advised to check these thoroughly before completing your online reservation. Each room rate will have terms and conditions relating to the occupancy of each room. You are advised to check these terms and conditions prior to making an online reservation. All accounts must be settled in full on departure.

VAT and taxes
VAT is included in the price of the room. Meals are included in the price only where it is expressly stated. Utopia Luxury Suites reserves the right to periodically review its room prices. Any increased price will be displayed at the time of booking. For details of our room prices, please check the online booking facility.

In the event of any new taxes being implemented Greece, Utopia Luxury Suites reserves the right to revise and readjust the displayed prices accordingly. All confirmed bookings made prior to the effective date of the new taxation will not be affected by a readjustment in price.

All bookings are subject to availability at the time of booking. In some instances, availability may have to be checked by telephone.

In the unlikely event of overbooking, we will attempt to locate suitable alternative local accommodation at no extra charge. Where this is not possible, or alternative accommodation is not required we will cancel the booking and make a full refund of the sum paid for the room to the credit/debit card used for payment at the time of booking.

Damage By Guests
In the event of malicious, wilful or negligent room or other property damage, Utopia Luxury Suites will charge the amount of any loss sustained by it, including business interruption losses to the credit/debit card of the registered customer. Where payment by the customer was made by means other than credit/debit card, Utopia Luxury Suites will pursue the matter through the Civil Courts.

Health and Safety
Utopia Luxury Suites is subject to local regulations, including those relating to fire safety precautions. All guests must read and familiarise themselves with the health and safety information located at the hotel and in their rooms.

Utopia Luxury Suites shall take all reasonable steps to complete your reservation to the best of its ability and in accordance with the details provided. However, Utopia Luxury Suites reserves the right to provide alternative services of at least an equivalent standard at no additional cost to the guest.

You shall not be entitled to assign the booking to any third party nor use the hotel’s facilities, other than for the purpose of accommodation.

Whilst Utopia Luxury Suites has taken all reasonable steps to ensure that the information contained in its brochures, tariffs, leaflets, advertisements and this website are accurate, it reserves the right to alter, substitute or withdraw any service, facility or amenity without notice, if it deems necessary.

Notwithstanding anything contained in these Terms and Conditions, Utopia Luxury Suites shall not be liable for any failure to perform its obligations to you in whole or part as a result of force majeure including any legal action against Utopia Luxury Suites, which has not been caused by its negligence and which has prevented the supply of services.

The contents of this Website is the copyright of Utopia Luxury Suites and/or its business partners. You may download and/or use the materials contained on this Website for your own private use for non-commercial purposes. The contents may not be copied, reproduced, published, distributed, downloaded, changed, amended, reused, reposted or otherwise used in any form for any other purpose without the express consent of Utopia Luxury Suites.

The trademarks used on this Website are registered or unregistered trademarks owned by Utopia Luxury Suites unless expressly stated otherwise. Utopia Luxury Suites takes all reasonable measures to ensure that the content and material contained on this Website is accurate and complete.

Data Protection
We take the issue of data protection very seriously. It is your responsibility to make sure that information which we hold about you is up to date and accurate.

Web policy
You authorise us to use, store or otherwise process any personal information, including but not limited to your name and address, which personally identifies you and all parties on your booking (“Personal Information”) to enable us, our affiliates, our partners, successors (including the purchaser of the whole or part of our business), associates, sub-contractors or any other third parties to provide services and products which are available through the website.

You agree that you will comply with the provisions of the Data Protection Act as regards the use of any personal data.

Utopia Luxury Suites or its affiliates may use this Personal Information to send to you information about new products and services which we think may be of interest to you. By registering with us through the Website you accept to receive such offers.

If in the course of using the services on the Website you provide us with sensitive data, we will not disclose this sensitive data to any person for any purpose without your express prior consent.

We may transfer or disclose the Personal Information to our professional advisors for the administration of the website and related business or if required to disclose such information by law.

We may use cookies to monitor your use of the Website during the time you access it. However, we do not use the information these cookies collect at any point after you have stopped accessing the website.

Any information provided by you in connection with any transaction regarding your credit or debit card numbers, expiry date and billing or delivery address will be used by us to process the transactions. These details will be stored on a secure server and encrypted and may be used by us to facilitate and personalise future transactions with you. Whilst we take all reasonable steps to protect your Personal Information, we cannot guarantee the security of the Personal Information you disclose online. You accept the inherent security implications of dealing online over the internet and will not hold us responsible for any breach of security.

Law and Jurisdiction
This booking is deemed to have been made in Greece. This agreement shall be subject to the laws of Greece and the jurisdiction of the Greek Courts.